essistme.com
Simple tips & advice about gadgets & personal technology.
Never Fear. E-ssistme.com is Here!
We live in the age of tech-overload. We buy it just to have it. But can you actually use it? Here's some great tips & answers in plain-English from e-guru Kenny Jahng on getting the most out of the gadgets & technology that surrounds us.






















May 2nd, 2007 at 1:15 pm
[...] Start to cancel your eMusic account after you download all your free songs [...]
October 15th, 2007 at 7:39 pm
Please contact me with the phone number of a person that I can speak to directly concerning the charges on my account. There is a developmentally delayed adult child that has been receiving ring tones. Please discontinue these services and contact me asap.
971-*******
Polly *****
[edited to remove personally identifiable information]
October 16th, 2007 at 8:20 am
Polly,
I don’t think eMusic is the source of rings tones sent to your cell phone nor email since eMusic does not sell ringtones to the best of my knowledge.
However, to answer your request for contact with eMusic, the eMusic site prefers communication via email not telephone telling by the fact that a customer service tel # is not published anywhere on the site as far as I can see. Very frustrating, I know.
But here’s a suggestion — you may want to take it up with their media contacts listed on the site, which have direct dials to emusic staff. While these may be contacts in a PR agency on eMusic’s behalf, they should have contact with people within the company directly themselves.
Good luck.
Cathy Halgas Nevins
eMusic
212-201-9201 or cnevins@emusic.com
Denise Yantin
eMusic
212-300-2885 or dyantin@emusic.com
October 29th, 2007 at 12:26 pm
i would like to cancel my account with you. i no longer want your services. thank you.
October 31st, 2007 at 9:31 am
Camisha,
Thanks for reading essistme.com - but we do not work for emusic.com. Just follow the directions in the article above to cancel your emusic account.
January 22nd, 2008 at 12:37 pm
I do not have an emusic account so why is my bank drafting monies to pay this account, and to whom do I address this issue for reiembersement?
January 22nd, 2008 at 1:00 pm
Tim,
Sorry to hear you’re having trouble with eMusic. I’d suggest calling or emailing the 2 contacts above at eMusic directly to see if they can help you out.
You’d probably be best also to immediately notify your credit card company of the unauthorized charges.
February 1st, 2008 at 3:04 pm
you people are a big rip off. and you will be hearing from my bank.
February 1st, 2008 at 8:15 pm
Bonnie — Sorry to hear your anger at eMusic.
BUT, essistme.com is NOT emusic.com!
I am simply trying to help users (perhaps like you) who want to cancel by showing them exactly how they are to do it in this blog post…
March 20th, 2008 at 4:13 pm
I don’t know who you people think you are but I don’t even have an account through you. But it’s alright because my bank is doing an investigation and from the looks of all the other emails mine won’t be the only one. If this is your way of getting business your just loosing more because of your dishonesty. I would have signed up other hadn’t it been for this.
March 20th, 2008 at 4:21 pm
And another thing. Don’t sit there and email back saying your sorry like you really care because these emails were from January and February and your still ripping people off. It’s March and you ripped me off, so it you really care you’ll quit stealing peoples money because it’s illegal.
March 20th, 2008 at 7:09 pm
Please read comments #3, 5, 7 & 9 above. All of them are trying to point out the fact that THIS WEBSITE, http://www.essistme.com, is NOT emusic.com.
I am an independent blogger, not the company emusic.com. {Perhaps you should read the ABOUT page for more}.
While I hear your anger, there’s nothing I can personally do about it.
But I do suggest that you go and log into the emusic.com account and follow the instructions above to cancel the subscription immediately to avoid any further charges.
The previous charges is another issue that you are obviously taking up with your bank.
May 9th, 2008 at 3:34 pm
please cancel me from your program. please last 4 number on my card is 4816
May 10th, 2008 at 9:16 pm
NEFERTARI — Sorry, but as I’ve repeated several times above, this site is not owned or operated by eMusic. Thus I cannot cancel your eMusic account.
I suggest you try to read and follow the directions in the above blog post or contact eMusic directly.
Good luck!
June 10th, 2008 at 12:44 pm
Growgh! I subscriped to this Lloyds TSB 35 songs free trial for students… unfortunately I downloaded 36 instead of 35 songs and those ******* charged £87 from my account for an annual subscription. Of course I don’t want it so I’d like to cancel it but am I gonna get any money back? Really hope I can there is at least a way of paying for this month and they return me the rest of my money!:((( anyone with a similar experience?
thanks
June 30th, 2008 at 11:27 am
Thanks for all the offers. I may try later.
July 15th, 2008 at 10:06 am
Emusic charged me an unexpected annual bill, which would have left me without groceries for the next week. Thanks to your site and the Communications Director numbers you published, I was able to call them directly and have the charges reversed.
They were very courteous and efficient in handling my case.
Here is a better number 212.
300.2862. This is their operator. She did not say Emusic when she answered the phone, just her name. Ask for customer service.
July 15th, 2008 at 10:16 am
TIMBO! Thanks for sharing your experience with us.
So at least one CONFIRMED telephone number that works is:
212-300-2862
While I personally like eMusic.com and their affordable pricing, not every music service is for every person.
So hopefully other people who check out the free trial and download their free 50 songs (which is literally worth $49.50 if you think about purchasing 50 songs off itunes.com) but don’t want to continue, this is a helpful avenue.
April 20th, 2009 at 11:14 pm
Hi. I cannot get into the emusic site anymore- I get a Timeout Page Load (?)
I have been trying for a month now. A tech at emusic suggested I contact my internet provider- at&t and I get the same Timeout page when I google them…. All this happened when I changed internet providers from a local one to at&t.
Any help would be welcomed! thanks, diana