Today I encountered an issue with my Samsung Blackjack.  I was not able to sync with my laptop’s Outlook data.  It gave me all kinds of trouble.

 

I tried to reinstall Microsoft Active Sync using the CD that came with the Samsung Blackjack when I bought from Cingular months ago.  It had problems installing and failed each time.  So since I already uninstalled Active Sync on my laptop I tried to reinstall Active Sync 4.5 from the web.  Still no luck.

 

Next I called 1-866-CINGULAR which is now AT&T Wireless.  And their clumsy representatives made me go through hoops to get to tier 2 tech support — only to be told they will transfer me to Samsung directly.  After which I had to go through another qualifying round of troubleshooting.

 

I finally go to Tier 2 Tech Support at Samsung for the Samsung Blackjack.  They gave me some instructions and told me to call back after going through the protocol.  So now, I have the direct telephone number to bypass the 45+ minutes of chardes I just went through with the useless gatekeepers at AT&T Wireless and Samsung general support.

 

Here’s the Tier 2 Tech Support Telephone Number at Samsung directly for the Samsung Blackjack i607:

1-888-987-4357

 

I hope you never have to use this number, but it’s worth bookmarking just in case!

 



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