essistme.com
Simple tips & advice about gadgets & personal technology.
Never Fear. E-ssistme.com is Here!
We live in the age of tech-overload. We buy it just to have it. But can you actually use it? Here's some great tips & answers in plain-English from e-guru Kenny Jahng on getting the most out of the gadgets & technology that surrounds us.



























February 11th, 2008 at 9:19 pm
got to pint where update v 1.6.4 screen is, used the alternate link, and when start option comes up it asks me for select an image to download.
the phone is still on the boot_ok_ping
heeeeeeelp
February 12th, 2008 at 10:01 am
Alex,
Try powering down the phone completely again. Then restart the upgrade program on the pc, enter the passkeys. Turn on the phone in downloader mode. Connect USB cable and continue the process. It should work…good luck!
Kenny
February 20th, 2008 at 1:22 am
I had the same problem with my desktop. I tried it on my laptop and it worked no problem. The one thing I noticed was that on the desktop it never asked my for the keys and it did on the laptop. I have no idea what the problem was. Crazy.
February 20th, 2008 at 5:50 am
Another issue might be anti-virus and firewall. Make sure that you turn both off before doing the upgrade.
February 28th, 2008 at 12:47 am
I could not get the Samsung Modem Driver to download on my computer, but i went ahead with downloading WM6. Everything goes smoothly until phase 3 (updating the phone). I just stopped the downloading and my phone works fine with WM6! But when i check to see if the version is updated (by typing “*#1234#”), the PDA code is updated but not the phone’s code
but so far it still works like normal!
March 10th, 2008 at 10:50 pm
I do not get the Screen for the Passwords.. It goes srtaight to the Start downloading screen and then I try and DL and I get “Select an Image to Download”.
There is no way this can be that dang hard to do!
I have been on the phone with Tech Support and Level 3 and they just Pi** me off because I can not understand them..
Someone help me with this PLEASEEEEEEE
March 13th, 2008 at 2:56 pm
I have done the reboot on my pc and blackjack, when I try to update with the WM6 it ask for to select an image?
I have downloaded all the modem drivers and everything. Still not able to get WM6???
Any real help out there?
March 14th, 2008 at 3:10 pm
I had issues as well and found it to be the firewall I was using. The install went smooth, but have noticed that the phone seems to freeze or lock up if it looses signal and you try to send a text message. Basically you have to restart the phone to get signal back. Kinda strange, and not happy about that. Any ideas? Anyone else having an issue like this?
April 13th, 2008 at 4:02 pm
Yes, turn off the firewall software, then it allows me to enter the ID and KEY, otherwise, it didn’t prompt me.
If you have McAfee SecurityCenter, just select the “Configure” tab, then the “Internet & Network” link, and in the “Internet & Network Configuration” panel, select the radio button to turn Firewall protection Off.
After that is done, you can run the Upgrade program just fine and it should prompt you for the ID and the KEY.
May 10th, 2008 at 12:31 pm
I can see the AT&T logo and the new WM6 Window start-up screen but after this, “goodbye” and off.
August 21st, 2008 at 9:30 pm
every thing runs smoothly until it gets to phase 2 and the the rom pauses and then says time out. can’t access device and on the phone the usb downloader goes from phase 2 start to usb cable power off and all of my antivirus software is turned off including windows firewall i am running win xp pro someone please help cause samsung was no help they jus told me to send in my phone
October 30th, 2008 at 9:05 am
Just completed fine, using the files in this link and the instructions.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=751&AT_ID=133392
January 16th, 2009 at 3:52 am
I’ve bought an unlocked blackjack.will it be relocked after the wm6 upgrade?
January 16th, 2009 at 6:17 am
@Olsi: Personally, I had an unlocked Blackjack before I upgraded too. When I performed the self-upgrade as described above, it did not lock it again.
But on a separate, but related note, the way I had my Blackjack unlocked was by calling AT&T Wireless and telling them that I was traveling internationally to Mexico and needed my phone unlocked. They provided the code/instructions immediately without question.
June 8th, 2009 at 1:58 pm
A fantastic read….very literate and informative. Many thanks….what theme is this you are using and also, where is your RSS button ?
June 27th, 2009 at 6:25 pm
I had the problem where I never saw the prompt to enter the pass codes. I disabled all anti-virus & firewalls (McAfee) and it worked perfectly.