How To Get A Free Replacement Samsung Blackjack i607 From AT&T Wireless

How To Get A Free Replacement Samsung Blackjack i607 From AT&T Wireless

If you’ve had your Samsung Blackjack for a couple of months, no doubt that you’ve been eyeing the new Samsung Blackjack II that just came out. My Blackjack wasn’t damaged or broken, but I was frustrated with the AT&T network for dropping calls here and there.

Of course, I just blamed the cellular network and reception, but my wife’s AT&T Blackberry never drops calls and she would be on the phone in the car at the same time as when I would have questionable reception during a call.

I recently found out that there was a “recall” of sorts from Samsung for Blackjack i607 handsets manufactured between NOVEMBER 2006 and FEBRUARY 2007. As long as your current handset is under the 18 month warranty, AT&T will initiate a “warranty exchange” to give you a shiny new Blackjack handset. You won’t even have to suffer without your phone at all for a day. They mail you a new phone, you swap it out with your old phone and mail your old phone back — all free.

Here’s exactly how to get a brand new phone and what to expect in the package that arrives.

I just received my shiny new Blackjack — which by the way is of the new “AT&T” branded flavor vs. my older “Cingular” branded phone. Even the start-up screen has been updated:

HOW TO ARRANGE FOR A NEW BLACKJACK HANDSET TO BE SHIPPED TO YOU:

  • Call 1-800-331-0500
  • Have your Blackjack with the battery removed available
  • Ensure that the numbers by the “MADE IN KOREA” on the sticker are between Nov 2006 and Feb 2007. There are numbers in the format of YY.MM on the right bottom of the sticker. For example, my phone had “06.12″ which qualified for this advisory since it meant the phone was manufactured in December 2006

My new phone that arrived shows that it was made after the recall dates. It was manufactured in July 2007.

Here’s the package that actually arrived:

They give you a brand new phone — you have to take out your battery, SIM card and MicroSD card from the old phone and use it with your new phone. You simply place your old phone in the packaging, put the bottom portion of the packing slip into the box (the RMA # and your customer info is on it) and then seal it up with the packaging tape they provide in the box. They also give you a brand new USPS Shipping Label to put over the old label so you can bring it to the post office or hand it to any USPS carrier directly.

The packing slip has the return tracking number pre-printed on the page so that you can keep it for reference and confirm that it got back to AT&T. The deadline for returning the old handset is 10 DAYS – otherwise they’ll charge a processing fee.

Bottom line is that I now have an updated shiny new Samsung Blackjack in my pocket.

ADDED BONUS: The new Windows Mobile 6 Upgrade is now available free for download! So I’m off to upgrade the software on the phone to enjoy HTML emails, a new MS Office (Powerpoint, Word, Excel, Outlook) and some other neat features. Check out the details of the WM6 upgrade here

New Phone. New OS. New smile!

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17 Comments

  1. Just did this today. Took me around 45 minutes (30-40 of those on hold) but a new blackjack is in the mail!

  2. Kyle, You’ll be glad you did!

    Just don’t forget to wipe out the phone data before sending it back (you never know!). (CLICK HERE…video too!)

    And don’t forget to take our BOTH your SIM card + your MicroSD Card — they are easy to forget! (I am sharing from experience with a previous phone exchange)

    And finally, you may want to bookmark this upgrade details page to the new operation system from microsoft for free.
    http://www.essistme.com/2008/01/23/details-of-official-samsung-blackjack-i607-windows-mobile-6-upgrade/

  3. I was contacted about this issue and sent a new phone… however I can’t seem to figure out how to transfer my data, contacts, etc from the old phone to the new phone. ActiveSync seems to not have that functionality. What did you guys do?

  4. I called the number above and spoke to rep but she said that the manufacturer haven’t sent them any information about any recall. Do you have a link or site that i can go to direct them when i cal back again?

    Thanks in advance.

  5. Call 800-801-1101, option 3. I just called that number and got my phone replaced

  6. FYI -When I contacted AT&T I was told that the replacement phone will not be a NEW phone, but rather a re-furbished phone….and that it will only have a 90 day warranty…I do not feel that this is a fair replacement. I believe the phone should in fact be a new phone and that the warranty should be a minimum of six months preferably 12 months. Also, did anyone receive a letter from AT&T making them aware of this potential issue? My manager received a letter about a week ago, but I have not received any notification. Just like Kenny I thought my poor reception was due to a poor cellular network. If my manager had not received a letter notifying him of the potential problem I would still be in the dark. I question the integrity of both AT&T and Samsung for not be more pro-active and customer centric regarding this issue.

  7. brandon, You can use ActiveSync to sync your Outlook with your phone’s data. So your PC will have all of your current contacts, calendar items, tasks, and email.

    Then when you get your new phone, you can simply sync your PC’s Outlook data with your phone – basically pushing all the data to your new phone.

    Hope that helps.

  8. Mary, I understand your issue. Some customers have reported success with asking to the customer service reps to notate the account and extend the warranty to 6 months.

    And FYI, you may not get a refurbished phone. I believe refurbished electronics have to come with a sticker indicating that is it refurbished. However, sometimes you get a phone that’s brand new – it all depends on their stock.

    If you have had your phone for over 9 months, then the 90 day warranty is a moot point since you had less than 90 days left on your current handset’s warranty. If you had your Blackjack for less, then the gap between ["Current age of your phone" + 3 months] and 12 months is the “loss of coverage” you are talking about. Most times this is a none issue.

    But another suggestion is to create a tickler reminder in your calendar to check at 2 1/2 months or so. If you have ANY issues with your replacement handset, you should call in to proactively try to get another replacement (which Cingular/AT&T Wireless Tier 2 support) is usually good about.

    I’ve replaced one of my phones 3 times within a given year for various issues in the past (not the Blackjack) – some of them admittedly non-critical issues. But in the end, I’ve gotten shiny new handsets each time.

    Hope that helps.

  9. It does – thanks for the great idea on the tickle reminder. I will keep my fingers crossed that my replacement phone will be a new one !

  10. Hi, i got my phone 12/06, it was made 12/06 as well (right when it first got out).

    i called today, and never got the letter, but was told i do not qualify for this because i purchased it over a year ago, and there was only a 1 year warranty….

    HELP!!! i was never contacted about this “recall”

  11. Well, you should complain, or buy a new one ^_^

  12. help me plz i make Upgrade for samsung blackjack i607 but by softwear i600 and my phone dont work any more when i turn on my phone it said phone off and when i try to turn my network on it dont turn on and when i try to concted my phone with my pc my pc give me erorr msg said uknowport i try to many way to make Upgrade for softwaer i607 again to make my phone work but i can’t becuz i dont have coneted between my pc and my mobile any body here can helo me with this

    thank u

  13. My Blackjack is not picking up a signal. I just got it not even two weeks ago, but I didn’t get it from the AT&T store. I got it from Ebay. Will AT&T still help me? It didn’t stop picking up a signal until after the first 24 hours. The seller on Ebay said for defective rturns, you must contact him within 24 hrs of receiveing the product. Will AT&T help me? Or am I screwed?

  14. @Eric – You might want to investigate the policies of eBay/PayPal for defective merchandise and how to get a refund.

    Another suggetion – Are subscribed to AT&T Phone Insurance which is $4.99/month http://is.gd/h1HI ? I believe there is a “break in period” in which you have to wait XX days after the start of the policy start date before you can submit a claim.

    I would also push the seller again to work something out.

  15. hey i have a blackjack with no back, battery, or charger. so i want to replace it for the cheapest blackjack phone ever and if your sold out can you give me instead or iphone.

  16. please help me with my sgh-i607 that just went blank screen, now i can’t do anything with it please help me

  17. I got mine before the date under the battery. How does that work?

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How To Get A Free Replacement Samsung Blackjack i607 From AT&T Wireless