DRM Problem Using the Sansa Connect with Yahoo! Music Unlimited
Recently, I came across a question about using Yahoo! Music Unlimited, which is a great deal at $6/month for unlimited access to 2 million mp3 songs. It’s great on the PC, but even better when you can access any song on your mp3 player or smart phone too.
The user had a Sansa Connect mp3 player which is on the list of “out of the box” compatible devices with Yahoo! Music, yet gets an error message whenever trying to load music onto the mp3 player.
“Licensee Request Error 0x8004D38B (the client does not have the DRM security update. a security update is required to play secure content or acquire licenses).”
So how to fix this? Basically, you upgrade the security components of your digital media player like the Sansa Connect, so you can play protected files. Microsoft has an online tool that does this for you.
What happens is your computer will connect to a Microsoft website and send information about your digital media player, including a unique hardware identifier and then install the upgrade patch so you can freely access the entire music catalog.