Webkinz.com Site Down For Christmas And New Year’s

Kenny

Commonly the "go-to" guy amongst his circle of friends and associates for everyday e-life problems or sharing the latest "things you'd glad to find out about," Kenny Jahng provides simple answers & entries in plain english here at esssistme.com. Kendrick Jahng is founder of Big Click Syndicate LLC, providing online marketing consulting & coaching to SMB (small-to-medium sized businesses) as well as operating several online digital properties. Kenny's marketing blog, "Online Marketing Brain Dump," can be found on USAToday.com at http://www.onlinemarketingbraindump.com.

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6 Responses

  1. Sam says:

    Do you know how long it will be down?

  2. Kenny says:

    No, but you should send feedback to the Webkinz company to tell them you’re waiting!

    http://customerservice.webkinz.com/cs/csg.php

  3. Kenny says:

    UPDATE: 1 MONTH FREE WEBKINZ.COM ACCONT EXTENSIONS

    FROM THE WEBKINZ SITE:

    December 31, 2007
    Over the past week, technical difficulties have reduced the level of service of Webkinz.com below acceptable levels. We would like to take this opportunity to apologize for these issues and tell you what we will be doing for all of our great members who were inconvenienced over the holidays.Our main problem was a technical issue that impacted the Adoption Centre leaving some of our newest members stuck in the adoption process. If this problem has affected you, please know that we are currently in the process of fixing all stuck accounts. This process is running day and night, and we expect all of the affected accounts to be fixed over the next few days. When your account is fixed you will be able to complete your adoption and begin enjoying everything Webkinz World has to offer. If you have contacted Customer Service about a new account, you will receive an email when your account is ready (note: some of these emails were sent blank . If you received a blank email, check your account, it has been fixed).

    Additionally, further technical issues led to interruptions of service for many of our users. We are confident that the fixes we have implemented have dealt with our key problems and that service will now be back at a level where everyone can fully enjoy our great site.

    As a token of our appreciation for your patience, we will be awarding an extra 500 KinzCash and a 1 month account extension to all accounts that were affected by these issues. This award will be done automatically at some point in January when we are certain that all affected accounts have been properly fixed and the issues successfully dealt with. You do not need to request the reward in any way.

    Thanks again for your patience and we hope you enjoy your stay in Webkinz World.

    Happy New Year,

    Ganz.

  4. Kenny says:

    UPDATE 1 MONTH LATER

    I just received this email following-up on the outage and promised credits…seems like they are still having *SOME* problems.

    I completely don’t appreciate the cut & paste form letter…and the fact that they didn’t confirm the promised action specific to our account as I originally asked…


    From: support@webkinz.com
    Sent: Sunday, February 03, 2008 11:32 AM
    To: kenny
    Subject: Webkinz Customer Support – Reply To Your Message

    Hi there and thanks for your question.

    Over the past week, technical difficulties have reduced the level of service of Webkinz.com below acceptable levels. We would like to take this opportunity to apologize for these issues and tell you what we will be doing for all of our great members who were inconvenienced over the holidays.

    Our main problem was a technical issue that impacted the Adoption Centre leaving some of our newest members stuck in the adoption process. If this problem has affected you, please know that we are currently in the process of fixing all stuck accounts. This process is running day and night, and we expect all of the affected accounts to be fixed over the next few days. When your account is fixed you will be able to complete your adoption and begin enjoying everything Webkinz World has to offer. If you have contacted Customer Service about a new account, you will receive an email when your account is ready (note: some of these emails w ere sent blank . If you received a blank email, check your account, it has been fixed).

    Additionally, further technical issues led to interruptions of service for many of our users. We are confident that the fixes we have implemented have dealt with our key problems and that service will now be back at a level where everyone can fully enjoy our great site.

    As a token of our appreciation for your patience, we will be awarding an extra 500 KinzCash and a 1 month account extension to all accounts that were affected by these issues. This award will be done automatically at some point in January when we are certain that all affected accounts have been properly fixed and the issues successfully dealt with. You do not need to request the reward in any way.

    Thanks again for your patience and we hope you enjoy your stay in Webkinz World.

    -Webkinz Customer Support

  5. Sissy and Sam says:

    We feel they should give us 500 kinzcash per adopted pet. This is only fair. This is preventing my mom from buying anymore webkinz and we cannot even ask santa for any my mom said he is not accepting requests till they fix this #$*#&$(*#&%)_#& problem./

  6. serenazz1 says:

    Hey very nice blog!! I will bookmark your blog and take the feeds also…

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Webkinz.com Site Down For Christmas And New Year’s
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