Webkinz.com Site Down For Christmas And New Year’s
One of the current crazes for kids is WEBKINZ.
If you have a child 5-10 or know one, then you’ve probably have already heard of name already. Cute little stuffed animals that come in new different varieties constantly come with a tag and unique code.
With that code, you can log onto www.webkinz.com and “adopt” it within Webkinz World. Kids then can build rooms, decorate them, and place their pet in the virtual home. They can feed the pet, talk to the pet, make it do things and monitor it’s health, happiness, tiredness, etc. You can even make them exercise on treadmills.
One twist is that your child can then go out and earn “KinzCash” by playing different games. The more W Bucks you have the more you can buy for your pet. You can get fancy wall paper, clothes, toys, luxury foods, buy an extension room or two to give your pet more space, etc.
Surely enough, tons of kids got Webkinz pets for Christmas this year. But guess what? Your anxiously excited child will hop onto the internet, type in www.webkinz.com only to be greeted by a CLOSED page. Yes, that’s right, Webkinz World is CLOSED.
The most important time of the year — also when all kids are HOME on vacation, they decide to close the site for the time being. GRRRRR……Is anyone THINKING over at Webkinz World?
Are you thinking the same thing? Take a moment and VENT with the customer service form available directly back to Webkinz World:
UPDATE: 2 Weeks Later…here’s the generic e-mail I got in response to my customer service query about the outage:
From: firstname.lastname@example.org [mailto:email@example.com]
Sent: Monday, January 14, 2008 3:03 PM
Subject: ~Webkinz Customer Support – Reply To Your Message
Thank you for writing to Ganz.
We are sending you this email in order to provide you with an update on the current situation. Our technical team is hard at work correcting some of the account issues that occurred in Webkinz World. Unfortunately this is a slow process and requires some patience to ensure that issues are resolved correctly. Please accept our apologies for the inconvenience this problem has caused. Since we became aware of the problem we have already fixed many of the affected accounts in Webkinz World. If you have previously sent an email question and have yet to receive a response, please log into your account and check to see if the problem has already been rectified for your account. If you are still experiencing a problem, we ask for your patience as we will work to answer all emails and resolve all account issues that we receive.
Please refrain from sending multiple e-mails about the same issue as this may result in us reworking your account after the issue may have already been resolved.
We apologize for the inconvenience in accessing your account. Please refer to the “Bulletinz” section of the website under the title “Recent Technical Issues Please read.” in order to see what Ganz is doing to compensate everyone for the technical problems we have faced in the past two weeks.
Webkinz Customer Support